This is a great training game to use when you want to test participants ability to respond to complaints from customers and deal with their queries in an effective way. It also adds a bit of fun to a session and will rejuvenate a lagging group.

This activity can be completed as a written exercise or vocally. You may even decide to create a role play scenario to add a bit more realism to the practice.

A two page description of the training game, 'Ridiculous Complaints'.

To test participants ability to deal with complaint situations, no matter how bizarre!