FAQ - Information about our training resources and materials
What will I receive?
In what format will I receive the materials?
Why do you use Microsoft Word and PowerPoint?
What if I change my mind after I have ordered?
I have not received my materials, where are they?
What rights for use of the materials do I have?
Which forms of payment do you accept?
Can you create specific course materials for me?
I accidentally deleted the files you sent me, what can I do?
What is the copyright policy?
What will I receive?
You will receive everything you need to run a stand-alone training session with the minimum of effort. Our training resources have been carefully developed to ensure you can deliver your course in the relaxed knowledge that your attention is focused on the participant learning requirements rather than the course itself.
Unless otherwise stated, you are sent the following training course materials:
- Trainers Notes - A very detailed and concise explanation of what you should do during the session, complete with the comments you should make and notes on what to do during activities etc. This is a very detailed step-by-step way of training. View samples here.
- Workbook - This is a place for participants to add their action plans and learning, whilst also containing information about the course and a place to work on exercises and activities
- Session Plan - Details what is included in the course, so delegates have complete awareness and the trainer can track course progress
- PowerPoint Slides - All slides necessary to run the course. Please note: Our materials are not 'Death by PowerPoint'. The major content is in the Trainers Notes and all courses have been designed to be interactive rather than presentational
- Activities/Exercises - A detailed explanation of the activities/exercises used to consolidate learning (these are included in the trainers notes)
- Pre-course Preparation - Advice on how to print out the slides in 'note' format to include in the workbooks and also any necessary preparation that is specific to the course.
In what format will I receive the materials?
Trainer Bubble use: Microsoft Word and PowerPoint.
You will receive these documents in a ‘zipped’ format, which reduces the file size to ensure that the file does not clog up your email inbox.
Most PC’s come with ‘winzip’ software installed. However, there are instructions in the email on how and where to download this free software should you need to.
Why do you use Microsoft Word and PowerPoint?
The team at Trainer Bubble appreciate that it is sometimes necessary to adapt training materials to suit individual requirements and so have made the decision to create our materials in the most universal software application available. This allows you to enhance our materials with the minimum of fuss. Although these applications do not offer a designer look and cannot be encrypted, we believe it is the content and the customer that is important.
What if I change my mind after I have ordered?
The team at Trainer Bubble are very careful to list the content and objectives of each course in precise detail in order for you to be sure that what you see is what you get. However, should you have any reason to be dissatisfied, please contact the customer care team. We will be happy to discuss your individual case.
I have not received my materials, where are they?
In a small number of cases the e-mail of training materials gets filtered and ends up in your ‘Junk’ email folder, please check here first. There are also times where your inbox may be full or your firewall restricts large files.
In either of these cases, or if you simply have not received the materials, please contact the customer care team and we will resolve your concern as soon as possible.
What rights for use of the materials do I have?
You have complete rights for use of the materials that you have purchased from Trainer Bubble. You may copy as many workbooks as required for participants on as many training sessions as you care to run and can use the materials as many times as you require them. However, you may not; Copy the whole or any part of the material for sale or re-distribution.
Trainer Bubble are keen to keep down the costs of our materials. Passing them on to third-parties is detrimental to this aim…please do not do it. If you have information regarding the distribution or sale of these materials, please contact the Customer Care Team.
Which forms of payment do you accept?
We accept Debit Cards, Credit Cards, Invoiced or Paypal account payments. Simply select the training resources that you would like to purchase, go to the checkout page and select your method of payment. Our simple and secure process will then guide you to completion.
Can you create specific course materials for me?
Yes we can. Please see our section on bespoke materials for this type of enquiry.
I accidentally deleted the files you sent me, what can I do?
Please contact the Trainer Bubble Customer Care Team, who will happily re-send your materials to you.
What is the copyright policy?
All rights reserved. No part of the materials sold on this website and protected by this copyright notice may be sold or provided free without written permission from the copyright owner (this excludes providing workbooks for course participants as outlined in the 'rights of use' section above).
Click here to go back to our training resources.
