Learning & Development

22 Reasons why English is hard to learn…

February 5th, 2013

The bandage was wound around the wound. The farm was used to produce produce. The dump was so full that it had to refuse more refuse. We must polish the Polish furniture. He could lead if he would get the lead out. The soldier decided to desert his dessert in…

The top ten weird mobile phone insurance claims

October 25th, 2012

We love these great surveys that highlight weird and wonderful customer scenarios. They can be great fun to use during customer service training courses, where you want to get participants to discuss how they might go about resolving the problem if they were to be faced with a customer who mentions…

Who do YOU want to be in life?

August 24th, 2012

We love this inspirational movie based on a speech by Arnold Schwarzenegger. This would make a great motivational clip to play during training courses, such as; Assertiveness Training, NLP Training, Leadership Skills Training or any type of Positive Thinking Training Course. What do you think?

Writing Multiple Choice Questions

July 10th, 2012

Writing effective multiple choice questions needs to be done with a lot of care. We think that this involves following four basic principles. Here is some brief information about them before we go on to work through them individually. 1. Start With the Objectives Effective multiple choice questions must always…

Mentor Relationship Stages

January 10th, 2012

Mentoring is a learning support mechanism where an experienced person provides guidance, knowledge and advice to someone who is in development or has less experience in a given topic or function. The role of mentor is a very important one and whether the relationship is formal or informal, the fact…


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