How can I deliver difficult news? How can I communicate with challenging people? The term ‘communication skills’ has become a bit of a buzz phrase. We all acknowledge the importance of being able to communicate successfully, and often list ‘communication skills’ when talking about our strengths, but how often do…
“…at the end of the day, negotiation is always fundamentally about human interaction.” – Professor Deepak Malhotra (Harvard Business School) Whether it be with colleagues, clients or your boss, negotiation is something that we all need to do in the workplace. In fact, every relationship we’re involved with, personal or…
Our perception of ourselves, otherwise known as our ‘self-awareness’, plays a huge role in our productivity in the workplace. When a workforce has emotional intelligence and a strong sense of self-awareness, a company is guaranteed to perform better. Self-perception refers to the image, or understanding we have about ourselves: our…
As we embark on 2022, and the third year of lives impacted by the COVID pandemic, we still find ourselves being forced to adapt to new and sudden changes in how we function as professionals. Many people now find themselves permanently home-based, whilst others are working in a hybrid environment….
We are constantly faced with choices; from the moment we wake up to the minute we go to bed, we are making decisions. Some of them are so small we don’t even stop to think about them, some of them require a little thought, others may be so difficult they…
When it comes to communication skills, we talk a lot about being assertive, being an active listener, having good presentation skills, and so on. One element of successful communication that is often overlooked is the power of being able to build good rapport with others. Rapport is the process of…
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