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Personal Development

Blue Eyes, Brown Eyes Experiment – Diversity & Equality

June 26th, 2013

We were delighted to come across this video clip recently, which perfectly demonstrates how division occurs in society. We think it would make a wonderful clip to use during training on diversity or equality issues. Ms. Jane Elliott’s “brown eyes, blue eyes” experiment in 1970 (the third one after her first in…

The Four P’s of Marketing

June 4th, 2013

Marketing involves a wide range of activities and it is easy to see that it affects everything that a business does. In fact, effective marketing must be linked to all of the functions of the business. A key reason for this is so that all marketing efforts and activities across…

Presentation of Your CV

April 17th, 2013

Your CV is usually the first impression a potential employer has of you and it is important that you do not spoil your chances before they even get to read the content by making poor presentation choices or minor mistakes that become glaring mistakes to potential employers. This means taking…

Managing Customer Expectations using the RATER model

December 31st, 2012

One of the biggest challenges that face people working with customers these days is the fact that customer expectations consistently change direction, grow, shrink, change shape and adapt to the environment. Their demands, needs and wants will decide how they feel about your level of service and their satisfaction will…

Who do YOU want to be in life?

August 24th, 2012

We love this inspirational movie based on a speech by Arnold Schwarzenegger. This would make a great motivational clip to play during training courses, such as; Assertiveness Training, NLP Training, Leadership Skills Training or any type of Positive Thinking Training Course. What do you think?

Reacting to News of Redundancy

August 9th, 2012

The news of redundancy – be it good, bad or indifferent – will hail a change and a new beginning.  It will bring a fresh phase in life, welcome or otherwise, and whatever a person’s situation, it is important for them to ‘look after number 1’ at what can be…

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