Intended for:
Use during training sessions and presentations. These quotations can be used in conjunction with our Complaint Handling, Customer Excellence, Effective Customer Care, Customer Care on the Telephone, Good, Bad and Ugly Customer Service and Dealing with Phone Rage training course materials.
Training course contents:
A two page document containing complaint quotes from famous people can be downloaded from the link at the bottom of this page, or you can view the quotes below.
“Don’t complain that you are not getting what you want, Just be glad you are not getting what you deserve!” Unknown
“Don’t complain about the snow on your neighbor’s roof when your own doorstep is unclean.” Confucius.
“What annoyances are more painful than those of which we cannot complain?” Marquis De Custine
“Instead of complaining that the rosebush is full of thorns, be happy that the thorn bush has roses.” Proverb
“The world is so dreadfully managed, one hardly knows to whom to complain.” Ronald Firbank
“You could at least complain,” I say. “I adore complaining. It calms the nerves.” Franny Billingsley, Chime
“We are tired out in making complaints and getting no redress.” Joseph Brant
“When handling a customers complaint, remember: If you can’t fix it, don’t drop it.” Anonymous
“To hear complaints with patience, even when complaints are vain, is one of the duties of friendship.” Samuel Johnson
“When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for.” John Milton
“I personally believe we developed language because of our deep inner need to complain.” Jane Wagner
“Oh, wouldn’t the world seem dull and flat with nothing whatever to grumble at?” W.S. Gilbert
“People understand me so poorly that they don’t even understand my complaint about them not understanding me.” Soren Kierkegaard
“Don’t tell your complaint to one who has no pity.” Irish Proverb
“Complaint is the largest tribute Heaven receives.” Jonathan Swift
Objectives:
Adds interest to a presentation or training session and helps to emphasise key points.
