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Conflict Resolution – E-Learning Course

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Duration: 35 minutes. Including interactions and assessment.

E-Learning Course Content:

This highly interactive and engaging e-learning course focuses on the topic of Conflict Resolution, which is an inevitable aspect of human interaction. Therefore, mastering conflict resolution is an essential skill in both personal and professional settings.

The e-learning can be provided as SCORM files, or on a subscription basis, whether hosted on your own Learning Management System, or using our, feature-rich, easy-to-use learning platform.

Watch this video for a quick overview of the e-learning course:

What’s the course about?

Conflict Resolution

Understand conflict and how to handle it

Conflict is an inevitable part of life and all human relationships, and work is no exception as there will always be different opinions, cultural, gender and other differences.

Conflicts in work life affect everyone individually as well as the entire organisation – they have an impact on productivity, employee turnover, unproductive time, communication breakdown etc.

This comprehensive online course aims to empower learners with the knowledge and skills needed to effectively navigate conflicts and transform them into opportunities for constructive resolution. Whether you’re a professional seeking to enhance your conflict management abilities or an individual aiming to improve your interpersonal relationships, this e-learning course will equip you with practical strategies and insights to succeed.

Who is it for?

This online learning course applies to all employees with an organisation. This may include:

  • Directors
  • Managers
  • Team Leaders
  • Consultants
  • Employees​
What does the course look like?
  • It’s an online e-learning course
  • Containing one interactive module
  • Includes sensible hints and tips for success
  • Blending text, graphics, quizzes and interactions
  • Regular on-going practice as you progress
  • A full final assessment with CPD certification​

To put it simply, this online course is designed to equip learners with the knowledge, tools, and techniques to effectively manage and resolve conflicts in a constructive and empathetic manner. With this e-learning course:

  • Understand what conflicts are and what causes them
  • Implement techniques to avoid, prevent and deal with conflict
  • Create a low conflict environment
  • Apply conflict resolution principles, through theory and practical tasks
Module 1 – Conflict Resolution
  • Understand that conflicts are natural and unavoidable, but can be managed in effective and constructive ways
  • Define the three main categories of work-based conflict – interpersonal, task and virtual
  • Establish the most common situations that lead to conflict
  • Apply the benefits of constructive conflict against destructive conflict handling
  • Handle conflict effectively using specific techniques
  • Apply interpersonal skills to conflict scenarios to achieve results
  • Use the Betari Box system to achieve success in conflict resolution
  • Understand the importance of using workplace processes when handling issues
  • Apply the 3C’s of conflict resolution
  • Follow a set process to de-escalate situations
  • Assess conflict from a manager’s perspective and apply corrective actions
  • Harness core skills to prevent, handle and manage conflict at work
  • Complete knowledge checks and case studies throughout to help embed learning
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners
Why subscribe to this e-learning course?
  • Practical courses – This course is designed to help your learners in the real business world, giving them practical skills that they can quickly and easily implement in the workplace.
  • Interactive and engaging – Learning doesn’t have to be boring. This multi-media course is designed to keep your participants engaged throughout.
  • Step-by-step learning – This course is broken down into easy to manage bite-size chunks. From start to finish we take your learners on an enjoyable learning journey.
  • Fully accredited – The CPD Verification Service accredit all our courses, so you can be sure our training materials are of the highest standard.​​​​​
LMS integration

Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.​​​​

E-Learning Alterations

Our e-learning products are always provided ‘white-label’ with no Trainer Bubble logos or references to our company.

We also understand that you may like to make alterations to the content. Whether it’s minor edits, larger alterations, adding of logos, or swapping images to better reflect your corporate identity – we can provide this change for a small fee.

Please note: We regularly update our courses to reflect legal changes or just general improvements to content. All this happens without you having to lift a finger whether the course is on your LMS or ours.


‘Buy once, use forever’ Price – £2,500+vat​

Small number of users or several courses required? – Ask about subscription options

We have a variety of options for payment of this e-learning course. Please click on the Get a Quote button below, so that we can create a personal quote that suits your specific requirements.

If you are unsure of your e-learning requirements, you can also visit our sister website to find out more about our online learning services – Learner Bubble.​​​​​​

Conflict Resolution – E-Learning Course


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