E-Learning Course Content:
This Consumer Credit Regulations e-learning course looks at the important topic of consumer credit, how the regulations are applied and what can be done to ensure the correct procedures are followed during the credit agreement process.
The e-learning is provided on a subscription basis, whether hosted on your own Learning Management System, or using our, feature-rich, easy-to-use learning platform.
Watch this video for a quick overview of the e-learning course:
Consumer Credit Regulations
Ensure adherence to the law and protect borrowers
It is estimated that 38.5 million adults in the UK have some form of credit arrangement. This means that credit forms an important part of our economy. However, the risks to individuals, lenders and the economy mean that it is an area that needs to be properly regulated with employees requiring regular training to help ensure compliance.
This Consumer Credit Regulations e-learning course sets out to provide your learners with a thorough understanding of the strict processes and procedures that must be adhered to in order to ensure any credit agreement meets the standards as set out by the Financial Conduct Authority.
This course is suitable for anyone involved in the processing of consumer credit agreements. This could include:
- Counter Staff
- Bank or Credit Workers
- Retail Assistants
- Call Handlers
- Sales Representatives
- Brokers
- Business Development Managers
- Directors
- Managers
- It’s an online e-learning course
- Containing five interactive modules
- Includes relevant hints, tips and resources
- Blending text, graphics, quizzes, interactions and videos
- Regular on-going testing as you progress
- A full final assessment with CPD certification
To put it simply, this course will provide your learners with the opportunity to fully understand the process of applying the Consumer Credit Regulations:
- Understand Consumer Credit Regulations and how they are applied
- Apply a creditworthiness assessment effectively
- Be able to protect vulnerable customers applying for credit
- Ensure you can provide more information to consumers when required
- Provide relevant pre-contract information and complete required documentation
- Establish the process for finalising an agreement
- Understand consumer rights regarding cancellation, cooling-off periods and settling agreements early
- Explore the main circumstances in which consumer credit regulations apply to and the different stages at which they apply
- Establish the role of the Financial Conduct Authority in the regulation of consumer credit
- Discover the roles Financial Ombudsman Service and the Financial Leasing Association have in ensuring the fair treatment of consumer credit customers
- Identify what a creditworthiness assessment is and what is involved in the process.
- Discover what the Financial Conduct Authority mean when they describe vulnerable customers, in the context of consumer credit.
- Find out what to do when a customer asks for more information after a loan has been turned down because of information from a credit referencing agency.
- Review what information and explanations must be provided to a consumer applying for credit before the credit agreement can be finalised.
- Examine what documents are required to provide pre-contract information to consumers applying for credit.
- Explore the signing of loan agreements and the lenders’ obligation to provide the customer with a copy of it.
- Understand the rights of consumers to cancel regulated credit agreements within the cooling-off period.
- Learn about the right of consumers who choose to settle loan agreements early.
- A chance to test your knowledge of the topic with scoring
- The e-learning course comes with free CPD certificates for the learners
- Practical courses – This course is designed to help your learners in the real business world, giving them practical skills that they can quickly and easily implement in the workplace.
- Interactive and engaging – Learning doesn’t have to be boring. This multi-media course is designed to keep your participants engaged throughout.
- Step-by-step learning – This course is broken down into easy to manage bite-size chunks. From start to finish we take your learners on an enjoyable learning journey.
- Fully accredited – The CPD Verification Service accredit all our courses, so you can be sure our training materials are of the highest standard.
Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.
Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.
Pricing examples
We’ve created the table below to provide some examples of typical prices you can expect to pay. Please click on the Get a Quote button below, so that we can create a personal quote that suits your specific requirements. Please visit our sister website to find out more about our online learning services – Learner Bubble.
