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Consumer Duty Essentials – E-Learning Course

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Duration: 20 minutes. Including videos, interactions and assessment.

E-Learning Course Content:

This highly interactive and engaging e-learning course focuses on the topic of Consumer Duty and covers the essential elements required to help learners gain an understanding of the standards of consumer protection required by the Financial Conduct Authority (FCA).

The e-learning can be provided as SCORM files, or on a subscription basis, whether hosted on your own Learning Management System, or using our, feature-rich, easy-to-use learning platform.

Watch this video for a quick overview of the e-learning course:

What’s the course about?

Consumer Duty – Essentials

Deliver good outcomes for customers

In July 2022, the Financial Conduct Authority (FCA) published guidelines for a Consumer Duty, marking a significant development in the regulation of financial services. Since then, these regulations have been implemented and it is expected that organisations embed them from the top down.

The Consumer Duty comprises an overarching principle, new rules, and expected outcomes, all aimed at improving standards of care for customers in retail financial markets. It requires firms to put their customers’ needs first at every stage of the product or service lifecycle.

The aim of this short online learning course is to provide an overview of the essential aspects of the Consumer Duty and outline what it means for firms and the people that work for them.​

Who is it for?

This online learning course applies to anyone that works within the financial services industry or anyone that would like to understand the topic. Therefore, potential learners may include:

  • Directors
  • Managers
  • Financial Advisors
  • Mortgage Advisors
  • Banking Employees
  • Insurance Employees
  • Sales Staff
  • Team Leaders
  • Supervisors
  • Employees
  • Consultants​
What does the course look like?
  • It’s an online e-learning course
  • Containing one interactive module
  • Includes sensible hints and tips for success
  • Blending text, graphics, videos, quizzes and interactions
  • Regular on-going practice as you progress
  • A full final assessment with CPD certification​

To put it simply, this online course aims to provide learners with an understanding of the essential elements required to ensure they meet the standards of the Consumer Duty regulations. With this e-learning course:

  • Explain what the Consumer Duty is and why it is important
  • Identify when Consumer Duty should be considered and applied
  • Describe the responsibilities firms and employees have for their customers under the Consumer Duty
  • Understand the FCA’s expectations for firms in implementing the Consumer Duty​
Module 1 – Consumer Duty - Essentials
  • Describe the components that make up Consumer Duty
  • Explain the scope of the duty and who it applies to
  • Establish when Consumer Duty must be considered
  • Identify financial activities that are within the scope of Consumer Duty
  • Describe what Consumer Duty means for firms, their employees and customers
  • Clarify what good ‘outcomes’ the FCA expects firms to focus on for customers
  • Review scenarios to determine where Consumer Duty applies
  • Deliver good outcomes for customers and groups of customers by following the guidelines
  • Explore what the FCA expects from firms and their employees under the Consumer Duty
  • Establish the responsibilities and obligations of firms, board members, third parties, management and staff under the Duty
  • Recognise the responsibilities that consumers have
  • Explain the concept of reasonableness and how this applies to Consumer Duty
  • Identify key questions firms should ask to help ensure they provide a standard of care under the Duty
  • Test your knowledge and understanding of the Consumer Duty
  • Complete knowledge checks throughout to help embed learning​
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​
Why subscribe to this e-learning course?
  • Practical courses – This course is designed to help your learners in the real business world, giving them practical skills that they can quickly and easily implement in the workplace.
  • Interactive and engaging – Learning doesn’t have to be boring. This multi-media course is designed to keep your participants engaged throughout.
  • Step-by-step learning – This course is broken down into easy to manage bite-size chunks. From start to finish we take your learners on an enjoyable learning journey.
  • Fully accredited – The CPD Verification Service accredit all our courses, so you can be sure our training materials are of the highest standard.​​​​​​​​
LMS integration

Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.​​​​​​

E-Learning Alterations

Our e-learning products are always provided ‘white-label’ with no Trainer Bubble logos or references to our company.

We also understand that you may like to make alterations to the content. Whether it’s minor edits, larger alterations, adding of logos, or swapping images to better reflect your corporate identity – we can provide this change for a small fee.

Please note: We regularly update our courses to reflect legal changes or just general improvements to content. All this happens without you having to lift a finger whether the course is on your LMS or ours.


​We have a variety of options for payment of this e-learning course. Please click on the Get a Quote button below, so that we can create a personal quote that suits your specific requirements.

If you are unsure of your e-learning requirements, you can also visit our sister website to find out more about our online learning services – Learner Bubble.​​​​​​

‘Off-the-Shelf’ Price – £2,000+vat

Consumer Duty Essentials – E-Learning Course


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