Don’t have time to deliver a full days training or wider programme? These 1 Hour Training Bubbles have been developed for the busy trainer or line manager that wants to get a message across, but needs to reduce the impact to working operations.
Developed for use in meetings or as part of stand-alone training session. These short, succinct 1 Hour Training Bubbles enable you to deliver effective training sessions that get the key message across and retain participant involvement.
Although the design of these materials deviates slightly from our usual style, the content is presented in such a way that anyone can deliver the training sessions. The training materials are clear, precise and to the point. They also include a special handout for participants to take away key information.
As usual, they are presented in Word and PowerPoint format, so they can be fully altered and edited to suit your individual needs.
Training course contents:
Each pack contains: Session Notes, Handout and Slides.
All the training materials necessary to run your own, ‘Customer Service Casebook’ 1 hour training session:
Samples of training course materials
Please click on image for larger view…
Providing a good service to customers should be easy to do and every business should be doing it. However, it is all too easy to find stories from customers who are not happy.
The Customer Service Casebook contains nine of these stories told from the perspective of the customer.
The task for your learners is to go through these stories and to decide whether the customer has just cause for complaint. If so, what was wrong with the service provided and what could have been done to provide a more acceptable service?
More importantly, what can we learn from these cases in terms of the expectations of customers and what we need to do to make sure that our own service is of a consistently high level?
These training materials will challenge your learners to consider the questions posed while firmly placing them in the shoes of the customer while they consider the case studies provided.
At this end of this 1 hour, ‘Customer Service Casebook’ training session your participants will be able to:
- Draw on customer experiences to understand what is and is not acceptable customer service
- Identify what they need to do to ensure that they consistently provide an acceptable service to our customers