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Dealing with Conflict – E-Learning Course

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Duration: 20 minutes. Including interactions and videos

E-Learning Course Content:

This highly interactive and engaging e-learning course focuses on the topic of Dealing with Conflict.

The e-learning can be provided as SCORM files, or on a subscription basis, whether hosted on your own Learning Management System, or using our, feature-rich, easy-to-use learning platform.

Watch this video for a quick overview of the e-learning course:

What’s the course about?

Dealing with Conflict

Understand and manage conflict at work

When people from different backgrounds and with different life experiences are put in a high pressure work environment, it’s no surprise that conflict can arise. This could be due to working relationships, disputes over tasks or just the differing values and beliefs of co-workers.

Often, minor disputes can be resolved through good communication practices. However, if conflicts within a team aren’t effectively managed, they could escalate and affect working relationships, morale, the work environment and performance.

This short e-learning provides an overview of how to identify, manage and resolve conflicts within the workplace.

Who is it for?

Although predominantly aimed at managers, this course would suit people in a variety of roles. This may include:

  • Directors
  • Managers
  • Team Leaders
  • Supervisors
  • Consultants
  • Project Managers
  • Team Workers
  • Employees
What does the course look like?
  • It’s an online e-learning course
  • Containing one interactive module
  • Includes ‘Want to try it?’ download
  • Blending text, graphics, quizzes, interactions and videos
  • Regular on-going practice as you progress
  • A full final assessment with CPD certification

To put it simply, by effectively managing workplace conflicts, we can create a positive working environment where people are happy to share ideas and opinions without fear of disputes or workplace tension. With this e-learning course:

  • Understand what conflict management is and how to use it
  • Examine the sources of conflict and how to avoid them
  • Identify the causes of conflict in your workplace
  • Establish how prevalent workplace conflict is
  • Explain the benefits of reducing conflict
  • Identify signs that conflict is going to occur
  • Implement ideas for ensuring conflict does not arise
  • Review strategies to help deal with conflict
  • Assess your confidence in dealing with conflict
  • Exploring alternative methodologies for dealing with conflict
  • Use additional resources to support your learning​
Module 1 – Dealing with Conflict
  • Exploring what dealing with conflict means and why it is so important
  • Understand conflict in your own workplace
  • Stop conflict happening in the first place
  • Follow a clear process for spotting, managing and resolving conflict
  • Establish your confidence levels for dealing with conflict
  • Implementing common practices for resolving conflicts
  • Supporting content for further developing your skills
  • Ideas for practice and implementation
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​
Why subscribe to this e-learning course?
  • Practical courses – This course is designed to help your learners in the real business world, giving them practical skills that they can quickly and easily implement in the workplace.
  • Interactive and engaging – Learning doesn’t have to be boring. This multi-media course is designed to keep your participants engaged throughout.
  • Step-by-step learning – This course is broken down into easy to manage bite-size chunks. From start to finish we take your learners on an enjoyable learning journey.
  • Fully accredited – The CPD Verification Service accredit all our courses, so you can be sure our training materials are of the highest standard.​​
LMS integration

Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.

E-Learning Alterations

Our e-learning products are always provided ‘white-label’ with no Trainer Bubble logos or references to our company.

We also understand that you may like to make alterations to the content. Whether it’s minor edits, larger alterations, adding of logos, or swapping images to better reflect your corporate identity – we can provide this change for a small fee.

Please note: We regularly update our courses to reflect legal changes or just general improvements to content. All this happens without you having to lift a finger whether the course is on your LMS or ours.


‘Buy once, use forever’ Price – £2,500+vat​

Small number of users or several courses required? – Ask about subscription options

We have a variety of options for payment of this e-learning course. Please click on the Get a Quote button below, so that we can create a personal quote that suits your specific requirements.

If you are unsure of your e-learning requirements, you can also visit our sister website to find out more about our online learning services – Learner Bubble.​​​​​​

Dealing with Conflict – E-Learning Course


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