Intended for:
This free training game helps participants to consider how they might respond in different circumstances and can be used to highlight personal opinions and attitudes to varying scenarios.
This training game is fantastic for exploring the morality of situations and provoking discussion. It also helps to link training to the ‘real’ world.
Training course contents:
A one sheet set of instructions on running the training game, ‘Dilemma’ can be downloaded as a Word document fro mthe link at the bottom of this page. Alternatively, you can follow the notes below.
Resources – blank paper, pens.
Each participant writes down three ‘What would you do?’ type dilemmas based on the topic of the training or an element of it i.e. ‘A customer complains that they find your manner rude and offensive, what would you do?’ or ‘You think you can close this sale, but to do so you need to lie about an element of the product, what do you do?’
These are placed in a bowl and participants take turns to pick them out and then write down in a few brief words what they would do. The other participants then take it in turns to say what they think you would do. Any participant that identifies closely with the real reaction gets a point.
The winner is the participant that gains the most points.
This training game is fantastic for exploring the morality of situations and provoking discussion. It also helps to link training to the ‘real’ world.
Objectives:
To assist participants in appreciating how to react in particular circumstances. Can be used in customer care, leadership, sales, negotiation and many other areas of training.
