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giving and receiving feedback - video workbook

Giving Feedback – Videos & Workbook

This training resource will be delivered immediately after checkout.
Duration: 2 Hours.

Intended for:

These training packs come as videos and accompanying editable workbook that demonstrate key learning topics. The video demonstrates a key part of the learning, with the workbook expanding on the information and providing further development. The workbook also includes activities to help embed the learning and together with the video will give learners a rounded understanding with prompts to apply what they have learned.

Our training videos and workbooks are multi-purpose and can be used in a variety of useful ways.


  • Use the video to support classroom training and emphasise key information – use the workbook as an option to embed the learning
  • Provide pre-course work, using the video and workbook to engage learners and provoke discussion
  • Provide post-course work, using the video and workbook to embed developmental information from classroom training
  • Introduce bitesize classroom learning – keeping training time to a minimum and getting across key points


  • A simple method of developing your team, with full supporting information and accompanying video to help you
  • Add short learning sessions to team meetings using videos and workbooks for group development
  • Develop your own skills, using the videos and supporting workbooks to self-learn

Individual Users

  • Develop key skills, using the videos and workbooks to self-learn and set workplace actions

Video and Workbook Content:

Set within our Leadership and Management range, these videos and accompanying workbook focus on the topic of Giving and Receiving Feedback.

One of the most important aspects of your role as a manager is to give feedback that guides and motivates your team members.

Video Overview:

This training pack comes with three videos, which focus on ‘Feedback’, ‘The AID Feedback Model’ and ‘Two Wolves’. You can view all of these videos in full below…


The AID Feedback Model

Two Wolves

Workbook Overview:

In this fully editable 28 page workbook, the learner will explore a number of feedback techniques and models, as well as look at some of the issues around feedback such as whether it should be anonymous, and whether recognition is more powerful than praise.

Workbook Overview:

Why feedback is important – A prompt to watch the ‘Feedback’ video, which explains why feedback is important

Applying AID feedback at work – A prompt to watch ‘The AID Feedback Model’ video, which explains this useful model

The AID feedback model – A further summary of the information provided in the video

Task: Preparing for a feedback session – An exercise that walks through the AID process and tests knowledge

Feedback models – A review of alternative feedback models, including:

  • Situation – Behaviour – Impact (SBI) – with Task: How would you use the SBI framework in this situation?
  • The CORBS model
  • 360-degree feedback

Pendleton’s rules – A set of guidelines (rules) for giving feedback

Feedback timing – Choosing when to give it

The feedback sandwich – The benefits and pitfalls of this well-known approach

Losada ratio – A prompt to watch the ‘Two Wolves’ video, followed by an explanation of how positive and negative feedback should be balanced

‘I’ statements – A useful approach for framing feedback without sounding judgemental

Task: See if you can create ‘I’ statements in response to these situations – An exercise to practice getting it right

Praise and recognition – Identifying how people prefer to receive positive feedback

Task: Should feedback be anonymous? – An exercise that helps establish the advantages and disadvantages of anonymous feedback

Receiving feedback – A detailed look at how to ask for feedback, including;

  1. Ask that the feedback is given in a non-judgemental way
  2. Prepare yourself and put the feedback into context
  3. Separate opinions from facts

Task: Rephrasing – An exercise that helps us to re-phrase feedback and turn negatives into positives

How to say anything to anyone – An examination of this useful technique

Use what you’ve learnt – An exercise that encourages the practical application of what has been learned throughout the workbook and video

Takeaways – Key data from the learning in one simple page

Further reading – A list of alternative sources of information that build on the learning


What will I receive? 

  • A ‘white label’ version of the video shown above, with no watermark
  • A 28 page workbook


These videos and accompanying training workbooks have been designed to be multi-purpose and can be used in a range of scenarios

Giving Feedback – Videos & Workbook

This training resource will be delivered immediately after checkout.

The benefits of our course materials

Accredited training materials
Editable design & material
Reusable training course content
Interactive & engaging
Affordable and easy to use
Restriction free - use as needed
Instant arrival - download now
Saves time - focus on delivery
Great prices


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