Don’t have time to deliver a full days training or wider programme? These 1 Hour Training Bubbles have been developed for the busy trainer or line manager that wants to get a message across, but needs to reduce the impact to working operations.
Developed for use in meetings or as part of stand-alone training session. These short, succinct 1 Hour Training Bubbles enable you to deliver effective training sessions that get the key message across and retain participant involvement.
Although the design of these materials deviates slightly from our usual style, the content is presented in such a way that anyone can deliver the training sessions. The training materials are clear, precise and to the point. They also include a special handout for participants to take away key information.
As usual, they are presented in Word and PowerPoint format, so they can be fully altered and edited to suit your individual needs.
Training course contents:
Each pack contains: Session Notes, Handout and Slides.
All the training materials necessary to run your own, ‘Customer Service Casebook’ 1 hour training session:
Samples of training course materials
Please click on image for larger view…
Focus groups are where a group of people are selected according to specified criteria. They are interviewed together to discuss a particular subject. For example, employees may be drawn from different parts of the business to find out how well a new appraisal system is working. They are called focus groups because they focus on a particular issue or topic.
The purpose of the Leading Focus Groups training bubble is help people to run effective focus groups. It is particularly aimed at people who do not have to run focus groups regularly and have little or no experience.
For example, an internal consultant might run a focus group to evaluate a new system or perhaps a member of the Human Resources team might want opinions from a group of employees about the appraisal system. Focus groups are also widely used by people running projects and this training session would benefit them.
Participants will learn that there are three phases to effective focus groups and the key actions to take at each phase:
Phase 1 – Preparation and planning
Phase 2 – Running the focus group
Phase 3 – Follow up action
Participants will be encouraged to review specifc skills that are relevant within each of these phases.
As with all Trainer Bubble training course materials, this one hour leading focus groups session is deisgned to be engaging and interactive.
At this end of this 1 hour, ‘Leading Focus Groups’ training session your participants will be able to:
- Prepare for focus group sessions so that they run smoothly
- Run focus groups so that they achieve their objectives
- Take appropriate action as a result of the focus group session