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Listening Skills

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Duration: Half Day

Intended for:

The ability to communicate effectively is essential in business. However, our ability to communicate well is seriously undermined if this is not underpinned by good listening skills.

Training course contents:

Being able to listen effectively is so important that it is worthy of a training session in its own right.

This half day session can be used as a stand-alone programme or can be used within a wider programme where listening skills are important. It provides participants with basic but effective techniques to ensure that they listen effectively on a consistent basis.

The main content of the training course materials…

Why are listening skills important? – Participants discuss why good listening skills are so important.

Hearing and Listening – We consider the difference between hearing and listening

Sweet Tasty Orange – Participants take part in a lively activity to help demonstrate some of the key reasons why we can fail to listen effectively

Simple Listening Technique – Participants are provided with a simple and effective approach to effective listening.

Types of Information – This builds on the simple listening technique by considering the three types of information we will hear if we listen effectively.

Listening Activity – Participants pair up and are given the opportunity to practice the simple listening technique and receive and provide feedback to each other.

Active Listening Skills – Taking the principles of  the simple listening technique and developing it with a structure for active listening skills.


During this listening skills training workshop participants will be given the tools to:

  • Explain why listening skills are important
  • Identify key reasons why we can fail to listen effectively
  • Adopt simple techniques they can always use to ensure that they listen effectively

Listening Skills

This training resource will be delivered immediately after checkout.

The benefits of our course materials

Accredited training materials
Editable design & material
Reusable training course content
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Restriction free - use as needed
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