Intended for:
The ability to communicate effectively is essential in business. However, our ability to communicate well is seriously undermined if this is not underpinned by good listening skills.
Training course contents:
Being able to listen effectively is so important that it is worthy of a training session in its own right.
This half day session can be used as a stand-alone programme or can be used within a wider programme where listening skills are important. It provides participants with basic but effective techniques to ensure that they listen effectively on a consistent basis.
Samples of training course materials
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The main content of the training course materials…
Why are listening skills important? – Participants discuss why good listening skills are so important.
Hearing and Listening – We consider the difference between hearing and listening
Sweet Tasty Orange – Participants take part in a lively activity to help demonstrate some of the key reasons why we can fail to listen effectively
Simple Listening Technique – Participants are provided with a simple and effective approach to effective listening.
Types of Information – This builds on the simple listening technique by considering the three types of information we will hear if we listen effectively.
Listening Activity – Participants pair up and are given the opportunity to practice the simple listening technique and receive and provide feedback to each other.
Active Listening Skills – Taking the principles of the simple listening technique and developing it with a structure for active listening skills.
Objectives:
During this listening skills training workshop participants will be given the tools to:
- Explain why listening skills are important
- Identify key reasons why we can fail to listen effectively
- Adopt simple techniques they can always use to ensure that they listen effectively
