This energiser is useful where you want to highlight the importance of communication skills and more specifically listening skills. The energiser demonstrates how people listen (or not) and provides you with the opportunity to discuss why this might happen.
Training course contents:
A set of instructions for the energiser, ‘Memo List’ can be downloaded in Word format from the link at the bottom of this page, or you can follow the instructions below.
Create a list of around 20 related words based on a specific topic. For instance; garden, grass, tree, bush, hedge etc. Leave one obvious word from the list i.e. flower and also repeat one of the words in the list three or four times.
Take this sheet out at the relevant time during your training session and tell the participants that you are going to read the list out to them and they are not allowed to write anything down. They should just listen to you.
Next, give them one minute to write down as many of the words they can remember as possible.
In review, you should notice that about 60% remember the first word, 75% remember the last word, 80% will remember the word you repeated three times and some will even write down the obvious word that you didn’t say.
Discuss the reasons behind these outcomes and what that means when we communicate.
This energiser works well in any communication based training course and so would suit any of the following Trainer Bubble training courses…
Communicating Difficult Messages – Training Course Materials
Achieving Sales on the Telephone – Training Course Materials
Assertiveness in Action – Training Course Materials