Intended for:
E-Mail has become an important means of communication in business. We use e-mails to communicate internally to our work colleagues and despite other advances in communication, e-mails are still a key tool used to communicate with customers, suppliers and business partners.
Unfortunately, it can be said that we do not always display the same professionalism in our e-mails as we do with other forms of business communication and professional standards are still evolving.
Training course contents:
In this short training session we consider what standards we need to be applying to ensure that our e-mails are professional and effective. This involves eliminating common mistakes, applying professional standards and following accepted e-mail protocol.
Samples of training course materials
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Three Aspects? – The participants in this session consider three aspects of writing e-mail and start considering how they can improve their business e-mails by paying attention to these.
E-Mail Errors – Participants discover common errors made in business e-mails and how to eliminate these errors. They also have the chance to put this into practice by proof reading and correcting a short e-mail.
Professional Standards– This section contains an activity to help participants understand the professional standards they should aim for when writing business e-mails. They also get the opportunity to put this into practice by re-writing an unprofessional e-mail.
E-Mail Protocol – Here participants look at a number of diverse issues such as addressing e-mails, font type, font size and the use of attachments.
Legal Aspects– This is a short introduction to some legal aspects of writing and sending e-mails and is not intended as an in depth legal analysis.
Objectives:
By the end of this professional emails training course your participants will be able to:
- Eliminate simple errors when writing and sending e-mails
- Write e-mails that comply with the professional standards of your organisation
- Follow accepted protocol when writing and sending business e-mails
