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Quality Management – E-Learning Course

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Duration: 80 minutes. Including videos, interactions and assessment.

E-Learning Course Content:

This highly interactive and engaging e-learning course focuses on the topic of Quality Management. It delivers an in-depth understanding of the importance of quality management for business success, while providing a range of principles, systems and tools that will help your organisation meet and exceed customer expectations.

The e-learning can be provided as SCORM files, or on a subscription basis, whether hosted on your own Learning Management System, or using our, feature-rich, easy-to-use learning platform.

Watch this video for a quick overview of the e-learning course:

What’s the course about?

Quality Management

Implement processes to exceed customer expectations

Quality Management is essentially the framework that businesses use to ensure that their products and services meet consistent standards and customer expectations. It’s a comprehensive approach that covers everything from planning quality goals to checking and improving the final output.

It’s important to note that Quality Management is not just about the end product or service but also about the processes that create them. It focuses on keeping customers satisfied by meeting their expectations and continuously improving the way work is done to prevent errors. This approach not only helps in delivering high-quality products and services but also in fostering a culture of continuous improvement within the organisation.

This course provides learners with the fundamental principles and concepts of quality management and how it is used within businesses, while providing an in-depth look at the widely used quality management systems and standards. It then demonstrates a variety of tools and techniques that can be implemented within the learner’s own workplace.

Who is it for?

This online learning course applies to anyone that is in a role where standards and quality are paramount. This may include:

  • Managers
  • Team Leaders
  • Supervisors
  • Employees
  • Directors
  • Consultants​
What does the course look like?
  • It’s an online e-learning course
  • Containing one interactive module
  • Includes sensible hints and tips for success
  • Blending text, graphics, videos, quizzes and interactions
  • Regular on-going practice as you progress
  • A full final assessment with CPD certification

To put it simply, this online course aims to provide an overarching awareness of quality management and its systems and processes, while supporting their own implementation using a variety of tools and techniques. With this e-learning course:

  • Explain quality management and its role in improving products and services
  • Explore the widely used systems and standards
  • Measure current standards and processes
  • Apply techniques for assurance and control of quality
  • Implement widely used tools to improve quality in your business
Module 1 – Quality Management
  • Define your understanding of quality and how it applies to products and services
  • Explain why quality matters in a business
  • Establish how organisations can ensure they are delivering quality products and services that meet customer expectations
  • Review the evolution of quality management
  • Identify the importance of quality assurance and quality control
  • Apply the four-step, Shewhart Cycle, a commonly used technique for quality measurement
  • Explore some of the tools used to verify if a product or service is meeting standards
  • Establish the role continuous improvement plays in ensuring quality
  • Review quality management systems and standards
  • Explore three of the most used systems: TQM, Kaizen, and ISO
  • Apply a large array of tools used in quality management
  • Review a full case study that helps embed the learning
  • Create an action plan for success in the workplace
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners
Why subscribe to this e-learning course?
  • Practical courses – This course is designed to help your learners in the real business world, giving them practical skills that they can quickly and easily implement in the workplace.
  • Interactive and engaging – Learning doesn’t have to be boring. This multi-media course is designed to keep your participants engaged throughout.
  • Step-by-step learning – This course is broken down into easy to manage bite-size chunks. From start to finish we take your learners on an enjoyable learning journey.
  • Fully accredited – The CPD Verification Service accredit all our courses, so you can be sure our training materials are of the highest standard.​​​​​​​​​​
LMS integration

Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.​​​​​​

E-Learning Alterations

Our e-learning products are always provided ‘white-label’ with no Trainer Bubble logos or references to our company.

We also understand that you may like to make alterations to the content. Whether it’s minor edits, larger alterations, adding of logos, or swapping images to better reflect your corporate identity – we can provide this change for a small fee.

Please note: We regularly update our courses to reflect legal changes or just general improvements to content. All this happens without you having to lift a finger whether the course is on your LMS or ours.


We have a variety of options for payment of this e-learning course. Please click on the Get a Quote button below, so that we can create a personal quote that suits your specific requirements.

If you are unsure of your e-learning requirements, you can also visit our sister website to find out more about our online learning services – Learner Bubble.​​​​​​

‘Off-the-Shelf’ Price – £3,000+vat

Quality Management – E-Learning Course


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