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restaurant hospitality e-learning course

Restaurant Hospitality – E-Learning Course

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Duration: 80 minutes. Including interactions and videos

E-Learning Course Content:

This highly interactive and engaging e-learning course focuses on the topic of Restaurant Hospitality.

The e-learning can be provided as SCORM files, or on a subscription basis, whether hosted on your own Learning Management System, or using our, feature-rich, easy-to-use learning platform.

Watch this video for a quick overview of the e-learning course:

What’s the course about?

Restaurant Hospitality E-Learning Course

Efficient and Effective Service Every Time

Hospitality is a defining factor in the success of millions of businesses as it’s all about the relationship between that business and its customers. Great hospitality is about catering to your customer’s needs and making them feel special.

Whether it’s a hotel, restaurant, cafe, or any other type of hospitality business, the people that interact with clients are the ‘face’ of the business and it’s important that each and every contact with a customer leaves a positive impression. This means being both effective at the role they have been hired to perform, while keeping the needs of the customer uppermost in the mind.

One thing that separates successful hospitality businesses from their less-successful counterparts is that they go the extra mile for their customers – they exceed their expectations. It’s often the little details that customers remember and make a business stand out from its competitors.

Of course, sometimes things go wrong, and being able to manage this effectively can help turn a potentially negative customer event into a positive one.

This restaurant hospitality e-learning course aims to ensure the learner has everything they need in place to make a success of their role. Further than the nuts and bolts of working in a hospitality environment, the course also focuses on the customer experience and making sure that the restaurant, hotel or café, becomes somewhere they want to return to time and time again.

Who is it for?

There are obviously many different roles within the hospitality industry and many of these would benefit from the spotlight this course shines on being both effective at work and customer focused. Therefore, this e-learning course is suitable for a wide array of learners. That may include:

  • Bar Staff
  • Waiting Staff
  • Chefs
  • Food and Beverage Manager
  • Hotel Managers
  • Café Staff
  • Porters
  • Event Managers
  • Front Desk Workers
  • Reception Staff
  • Hosts
  • Hotel Clerk
  • Directors
  • Managers
  • Team leaders
  • Supervisors

Please note: Modules can be removed, or alterations made to suit specific requirements.

What does the course look like?
  • It’s an online e-learning course
  • Containing six interactive modules
  • Blending text, graphics, videos and case studies
  • Get downloadable factsheets and policy sample
  • Regular on-going testing as you progress with a final assessment​

To put it simply, hospitality workers are the backbone of any business and must be equipped to handle both the technical aspects of the role and the customer experience side. With this course:

  • Understand the importance of great hospitality to any business
  • Explore the different types of beverages customers may request
  • Identify the importance of ‘drinking responsibly’
  • Establish the requirements of age verification and how to implement it
  • Examine types of foods, allergies, intolerances, and dietary choices
  • Review case studies to implement the skills learnt
  • Learn the importance of ‘upselling’
  • Establish how to ensure a positive customer experience
  • Know how to deal with customer complaints and turn them to a positive​
Module 1 - Introduction to hospitality
  • Explain why great hospitality is important to a business
  • Describe elements of great hospitality
  • Identify customer service skills which can be developed.
Module 2 - Know your beverages
  • Describe different types of wine
  • Explain what real ale and lager are
  • Explore what different spirits are made from
  • Review examples of common cocktails
  • Examine how alcoholic content is measured
  • Describe what’s happening in the hot and soft drinks markets
  • Explain the purpose of ‘Drink Responsibly’ and ‘Drinkaware’ campaigns.​
Module 3 - Age verification
  • Establish what an age verification policy is and why it’s important
  • Describe what information must be on an age verification identification
  • List common documents suitable for age verification
  • Explain what a refusals register is
  • Describe how young people can feel when asked to verify their age
  • Identify how you can ask someone to verify their age politely.
Module 4 - Know your food
  • Explain why an understanding of the menu and how the dishes are prepared is important
  • List a number of the major food allergies
  • Explore the effect a food intolerance can have and give examples of intolerances
  • Describe the difference between vegetarian and vegan diets
  • Review examples of different tastes
  • Explain what upselling is and why it’s important to a business.​
Module 5 - Hospitality customer service
  • Explain why knowing your customers is important when providing customer service
  • List main reasons for poor customer service
  • Establish what an internal customer is
  • Examine why appearance is important
  • Describe how communication is more than just words
  • List things you can do to help create a good impression when talking to customers
  • Establish the importance of returning customers and how customer service affects this.
Module 6 - Dealing with complaints
  • Give at least two reasons why handling complaints effectively is important
  • Describe the LEAP process explain why it’s important to have emergency procedures in place before they are needed.​
Module 7 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​
Why subscribe to this e-learning course?
  • Practical courses – This course is designed to help your learners in the real business world, giving them practical skills that they can quickly and easily implement in the workplace.
  • Interactive and engaging – Learning doesn’t have to be boring. This multi-media course is designed to keep your participants engaged throughout.
  • Step-by-step learning – This course is broken down into easy to manage bite-size chunks. From start to finish we take your learners on an enjoyable learning journey.
  • Fully accredited – The CPD Verification Service accredit all our courses, so you can be sure our training materials are of the highest standard.​​​​​
LMS integration

Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.​

E-Learning Alterations

Our e-learning products are always provided ‘white-label’ with no Trainer Bubble logos or references to our company.

We also understand that you may like to make alterations to the content. Whether it’s minor edits, larger alterations, adding of logos, or swapping images to better reflect your corporate identity – we can provide this change for a small fee.

Please note: We regularly update our courses to reflect legal changes or just general improvements to content. All this happens without you having to lift a finger whether the course is on your LMS or ours.


‘Buy once, use forever’ Price – £3,500+vat​

Small number of users or several courses required? – Ask about subscription options

We have a variety of options for payment of this e-learning course. Please click on the Get a Quote button below, so that we can create a personal quote that suits your specific requirements.

If you are unsure of your e-learning requirements, you can also visit our sister website to find out more about our online learning services – Learner Bubble.​​​​​​

Restaurant Hospitality – E-Learning Course


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