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Telesales – E-Learning

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Duration: 1 Hour.

E-Learning Course Content:

This Telesales e-learning course is aimed at improving the skills of people who need to make sales over the phone. It provides practical advice and tips for success.

The e-learning can be provided as SCORM files, or on a subscription basis, whether hosted on your own Learning Management System, or using our, feature-rich, easy-to-use learning platform.

Watch this video for a quick overview of the e-learning course:

What's the course about?


This telesales e-learning course provides, practical, useful advice that can be applied immediately to a range of business development scenarios. Using memorable and interesting techniques, the course will ensure learners take away all the knowledge and skills required to make a success of inbound or outbound telesales calls.

The e-learning offers a structured approach to handling telesales calls. A clear method of guiding calls passed the gatekeeper will ensure learners are in a position to assess the needs of the decision maker, gauging their buying interest and using positive questioning and conversational techniques to help highlight the benefits your product or service give the customer.  Once the need is established, learners have all the tools required to manage any objections and close the sale.

Who is it for?

This telesales course is aimed at anyone that is involved in making outbound sales course as part of their role. This could include:

  • Telesales Executives
  • Telesales Representatives
  • Telesales Advisors
  • Telemarketers
  • Sales Executives
  • Sales Team Members
  • Call Centre Employees
  • Business Development Managers
  • Business Owners
What does the course look like?
  • It’s an online e-learning course
  • Three interactive modules
  • Blending text, graphics, images and videos
  • Get downloadable factsheets
  • Regular on-going testing as your progress
  • A full final assessment with certification



Selling over the phone can be a challenge for some and a fear for others. This telesales e-learning course takes the mystery out of how to effectively develop and encourage sales over the telephone. The tools provided are practical and can be immediately applied, aiding the sales technique and improving the conversion of sales calls. With this course, learners will…

  • Become more successful at helping people buy over the phone
  • Understand the guiding principles of sales
  • Be able to explain the motivation behind people’s buying decisions
  • Be able to structure and plan for calls
  • Develop an effective approach to approaching, establishing, building and securing a sale

Compared to a traditional classroom-based session, you will save a huge sum of money with our e-learning course.​

Module 1 ­­– Introducing the Art of Telesales
  • Exploring a video example of someone getting it wrong
  • Understand the importance of making telesales calls
  • Rating your current experience of telesales
  • Learn the guiding principles of telesales calls
  • Establishing why people buy things
Module 2 – Taking and Making Calls
  • Exploring a video example of someone getting it right
  • Structuring the sales process
  • Turning inbound calls into sales
  • Knowing how to deal with different levels of interest
  • Preparing for outbound calls with a clear structure
  • Getting past the gatekeeper
  • Exploring positive communication tools and improving how you sound
  • Establishing effective sales questioning techniques and how to use them
  • Understanding FAB and selling the benefits
  • Learning how to overcome objections
  • Effectively closing a sale
Module 3 – Have a Go – Make an Outbound Call

A chance to practice making a call using a video scenario with questions that you choose and consequently direct your telesales call to its final conclusion. Will you close that sale?!​

Module 4 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners
Why subscribe to this e-learning course?
  • Practical courses – This course is designed to help your learners in the real business world, giving them practical skills that they can quickly and easily implement in the workplace.
  • Interactive and engaging – Learning doesn’t have to be boring. This multi-media course is designed to keep your participants engaged throughout.
  • Step-by-step learning – This course is broken down into easy to manage bite-size chunks. From start to finish we take your learners on an enjoyable learning journey.
  • Fully accredited – The CPD Verification Service accredit all our courses, so you can be sure our training materials are of the highest standard.​
LMS integration

Where clients are not using our LMS and wish to host it on their own LMS instead, we provide SCORM files that they can simply install directly. Although these files are added to the clients LMS as usual and the user will access and view the course exactly as they would if it was built on the clients system, we are still able to track user numbers our side and also provide regular updates to the content.​

E-Learning Alterations

Our e-learning products are always provided ‘white-label’ with no Trainer Bubble logos or references to our company.

We also understand that you may like to make alterations to the content. Whether it’s minor edits, larger alterations, adding of logos, or swapping images to better reflect your corporate identity – we can provide this change for a small fee.

Please note: We regularly update our courses to reflect legal changes or just general improvements to content. All this happens without you having to lift a finger whether the course is on your LMS or ours.


‘Buy once, use forever’ Price – £2,500+vat​

Small number of users or several courses required? – Ask about subscription options

We have a variety of options for payment of this e-learning course. Please click on the Get a Quote button below, so that we can create a personal quote that suits your specific requirements.

If you are unsure of your e-learning requirements, you can also visit our sister website to find out more about our online learning services – Learner Bubble.​​​​​​

Telesales – E-Learning


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