Effective interviewing is vital part of the selection process. This means that we need a consistent approach that is both professional and efficient.
One reason that consistency is important is that we must ensure that all candidates we interview are given a fair opportunity.
We believe that one way to achieve consistency is to use a structured approach.
The approach we recommend is ethical and fair and you will be using it in a way designed to put interviewees at ease so that they feel confident to talk to you. It is also very effective at collecting quality information to help you make the best possible decision. This approach is called the ‘PRICE’ Model.
The key to effective interviewing is good preparation and planning. Skip this stage or prepare inadequately and it is unlikely that the interview will be effective.
As a minimum you should be setting the criteria you expect successful candidates to meet and the questions you need to ask to help you assess whether they meet those criteria.
We also advocate preparing a question plan to use as the basis of questions you will ask all candidates.
At the start of the interview the aim should be to establish the right level of rapport with candidates. It is important to remember that you are using the interview to obtain good quality information from candidates. Put them at ease and they are much more likely to talk freely.
Think of an interview as a structured conversation. The role of the interviewer is to give direction to that conversation by asking appropriate questions.
The aim should be for the candidate to do most of the talking and the interviewer to do most of the listening during this phase.
Candidates must be given the opportunity to ask any questions of their own. Remember, they will also be using the interview to assess whether they want to work for you.
At the end of the interview the interviewer should explain the next steps in the selection process and when and how the candidate will be contacted.
After the interview the interviewer needs to evaluate the information collected against the criteria established during the preparation phase.
This is a short excerpt from the Trainer Bubble training course materials for Interview Skills. Find out more about this and many of our other great training course materials at www.trainerbubble.com.