We love these great surveys that highlight weird and wonderful customer scenarios. They can be great fun to use during customer service training courses, where you want to get participants to discuss how they might go about resolving the problem if they were to be faced with a customer who mentions them.
1. A farmer in Devon claimed his phone had disappeared inside the back end of one of his cows when he’d been using the torch on his iPhone whilst assisting the cow during calving. The phone later made an appearance, but was damaged.
3. A woman in her 30s claimed she’d been walking her Cocker Spaniel on Barry Island beach, Wales, when a seagull swooped down and took her Samsung Galaxy from her hand.
4. A woman in her late 20s from Bristol claimed the vibration function on her BlackBerry Bold 9900 phone had stopped working whilst she was using it as an adult toy.
5. A 40 year old construction worker said his iPhone 4S had fallen out of his back pocket when he pulled his jeans down before sitting on the toilet. Not realising, he went about his business and flushed the chain. The phone didn’t flush, but underwent serious water damage.
6. A man in his 30s claimed he’d been filming monkeys from the car window in Longleat Safari Park with his HTC One X when a monkey climbed on the roof and snatched it.
7. A couple re-enacting the ‘I’m king of the world!’ scene from Titanic lost their phone over the side of their cruise ship, whilst trying to take a photo of themselves.
8. A pyrotechnician was setting up a show for the National Fireworks Championships in Plymouth, and having left his iPhone 3GS within the ‘blast zone’, it was nowhere to be found when he returned post-show, having been fired 3,000 feet into the air before exploding in a stunning display.
9. A woman in her 20s from Liverpool admitted she’d thrown her HTC Desire X at her boyfriend, whom she’d discovered was cheating, but it missed him and hit a wall; breaking the handset.
10. Rather than paying £60 for a ticket to see Blur at their sell-out Hyde Park shows, one customer tried to film the event on his iPhone from up a nearby tree – he got a little too excited as the band came on stage though, and dropped his phone onto the ground below.