We love these great surveys that highlight weird and wonderful customer scenarios. They can be great fun to use during customer service training courses, where you want to get participants to discuss how they might go about resolving the problem if they were to be faced with a customer who mentions them.
Apparently, these are all true customer reasons for making an insurance claim on their mobile phone and while the credibility of some of the claims was questioned a spokesman from the mobile phone insurance comparison website said that all the stories were fully investigated.
1. A farmer in
Devon claimed his phone had disappeared inside the back end of one of his cows
when he’d been using the torch on his iPhone whilst assisting the cow during
calving. The phone later made an appearance, but was damaged.
early 40s from Nottingham claimed that she’d baked her Nokia 6303i into a
Victoria Sponge she’d been making for her daughter’s birthday. It didn’t endure
the heat of gas mark 5.
30s claimed she’d been walking her Cocker Spaniel on Barry Island beach, Wales,
when a seagull swooped down and took her Samsung Galaxy from her hand.
late 20s from Bristol claimed the vibration function on her BlackBerry Bold
9900 phone had stopped working whilst she was using it as an adult toy.
worker said his iPhone 4S had fallen out of his back pocket when he pulled his
jeans down before sitting on the toilet. Not realising, he went about his
business and flushed the chain. The phone didn’t flush, but underwent serious
30s claimed he’d been filming monkeys from the car window in Longleat Safari
Park with his HTC One X when a monkey climbed on the roof and snatched it.
re-enacting the ‘I’m king of the world!’ scene from Titanic lost their phone
over the side of their cruise ship, whilst trying to take a photo of
pyrotechnician was setting up a show for the National Fireworks Championships
in Plymouth, and having left his iPhone 3GS within the ‘blast zone’, it was
nowhere to be found when he returned post-show, having been fired 3,000 feet
into the air before exploding in a stunning display.
20s from Liverpool admitted she’d thrown her HTC Desire X at her boyfriend,
whom she’d discovered was cheating, but it missed him and hit a wall; breaking
paying £60 for a ticket to see Blur at their sell-out Hyde Park shows, one
customer tried to film the event on his iPhone from up a nearby tree – he got a
little too excited as the band came on stage though, and dropped his phone onto
the ground below.