Telesales roles, whether for outbound or inbound calls, can be tough. Improving your skills in the role will be crucial to not only raise the standards of the techniques and processes used, but also to mentally prepare for a role that offers a lot of rejection on your way to great success.
There are a number of strategies that you can take on board to improve your telesales.
Be Empathetic to the Customer – Listen to your prospect and consider their viewpoints and why they might have those opinions. Being empathetic to your customer will help you to develop a bond with them and make them see that you genuinely care about them, providing a clear path for them to purchase from you.
Have a Clear Way to Make an Impression – From the outset be clear with the prospect by providing your name. Thank them for taking the call and state your intentions by asking them a question relating to one of the benefits of the product or service you are offering them.
Build Trust – The Company that you represent will have a big impact on the brand recognition and trust that a prospect will naturally feel towards your call. What you can do however is try to engage on a personal level with the prospect and show your individual character, within the framework laid out by your management team.
Trainer Bubble has the perfect course if you are looking to improve your telesales skills through e-learning. It is useful to telesales executives, call centre employees, business owners, business development managers and anyone who has a responsibility for telesales within a business. The e-learning training course has been designed to provide practical and useful advice that can make an immediate difference to the learners success and relies on memorable and fun techniques to increase their telesales standards whether faced with inbound or outbound calls.